Sheboygan Area Credit Union



Home Banking and BillPay

Account Agreement and Disclosure

Mobile

This agreement between you and Sheboygan Area Credit Union "we" or "us" or "SACU") contains the terms, conditions and disclosures for Home Banking/Mobile Banking (HB). HB allows you to access your deposit accounts, loans, and lines of credit, and you are subject to the rules and regulations governing the general use of those accounts.

You will need to use certain types of computers, obtain an internet account, and use compliant browser software to use HB. The installation, maintenance, and operation of those items are your responsibility. We are not responsible for any errors or failures of your computer equipment or internet connection software. HB can be used at any time, 24 hours a day; however, certain system maintenance or malfunctions may make it unavailable at times.

Services Offered

You may perform the following functions with your accounts using SACU's HB;

  1. Obtain account balances and transaction information from your designated accounts.
  2. Transfer funds between your designated shares and loans.
  3. Transfer funds from your account to the savings or checking account of another SACU member.
  4. Advance funds from your Real Estate Advance Plan (REAP) or Kwik Cash into your account.
  5. Download account information from your designated accounts into a financial management software package.
  6. Arrange bill payment service from your designated accounts.

Personal Identification Number

A password is used for your protection. You agree to:

  1. Not disclose the password or otherwise make it available to anyone else.
  2. Use the password as instructed
  3. Promptly notify SACU of any loss or theft of the password
  4. Be liable for the password and for its authorized use as described in this account agreement and disclosure.

Password Selection

You may select your own password. The password may be any combination of numbers and letters, with a minimum of seven characters, of which at least one character must be a number. For your security, your password should not be any part of your social security number, address, birthday, telephone number, or other numbers which could be easily deciphered by another person. Submit your password to SACU on a signed HB application for account setup. Once your HB account has been set up using the password you designate on your application, you may securely change your password at any time through the HB system.

Periodic Statements

You will receive a monthly account statement from us if you have a checking account. You will receive a statement semiannually if you only have a saving and/ or loan account.

Suspension of Privileges

We may at any time, and at our sole discretion, limit or cancel the HB we offer you. Specifically, we reserve the right to cancel access to HB if services have not been used within any six month time period.

Fees

There are no fees for HB. SACU reserves the right to initiate or increase fees at any time upon proper notification to you.

Online Transactions

HB transactions are online transactions: All transactions with HB are reflected immediately on your account.

Your Liability for Unauthorized Transactions

Tell us at once if you believe there has been an unauthorized transaction on your account or if you believe your HB password has been lost or stolen. Telephoning is the best way to keep your possible losses down. You can lose no more than $50 if you fail to give us notice of a lost or stolen password. If you do give us notice of a lost or stolen password, you will be liable for the lesser of ;

  1. $50; or
  2. The amount of any money, property, or services obtained by unauthorized use of the password before you gave us notice.

Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If you believe your password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number and address listed in this brochure.

Error Resolution

In case of errors or questions about HB; if you think your statement is wrong; or if you need more information about a transfer listed on the statement, call or write us at the telephone number or address listed in this disclosure, as soon as you can. We must hear from you no later than 60 day after we send the first statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing 10 business days.

We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this we will re-credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time to takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not re-credit your account.

If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation and your account will be adjusted accordingly. You may ask for copies of the documents that we used in our investigation.

How To Notify Us

If you believe your password has been lost or stolen, you should contact SACU to change the password immediately. If someone has accessed or may have accessed money from your deposit account without your permission, call us during regular business hours at (920) 459-5151 or write;

Sheboygan Area Credit Union
1707 Indiana Ave

Sheboygan WI 53081
Attn: Accounting Department

Amendments

From time to time, we may amend this agreement. If any amendment results in greater cost or liability to our or stricter limitations on the frequency or dollar amount of transfers, we will give you at least 30 days notice by mailing a copy of the amendment to you at your most recent address shown on our records.

 

Sheboygan Area Credit Union

Online BillPay Account Agreement and Disclosure

This agreement between you and Sheboygan Area Credit Union ("we" or "us" or "SACU") contains the terms, conditions and disclosures from Online BillPay (OBP). OBP allows you to create payments to be sent electronically or via paper check to any recipient.

You will need to use certain types of computers, obtain an internet account, and use compliant browser software to use OBP. The installation, maintenance, and operation of those items are your responsibility. We are not responsible for any errors or failures of your computer equipment or internet connection software. OBP can be used at any time, 24 hours a day; however, certain system maintenance or malfunctions may make it unavailable at times.

Services Offered

You may perform the following functions with your accounts using SACU's OBP;

  1. Pay any bill.
  2. Send payment to anyone.
  3. Schedule payments.
  4. Set up automatically recurring payments.
  5. Download copies of cleared payments.

Periodic Statements

Your monthly account statement will include all OBP transactions for that statement month.

Suspension of Privileges

We may at any time, and at our sole discretion, limit or cancel the OBP we offer you. Specifically, we reserve the right to cancel access to OBP if services have not been used within any six month time period.

Offline Transactions

OBP transactions are not online transactions. Any transactions you completed through OBP will be debited on your account the next business day except for OBP transactions that are scheduled for a later date. For transactions that are scheduled for a different date, your account will be debited the next business day after the scheduled payment.

Transit times and scheduled payments

Transactions conducted on OBP are not instant. Some payments may be sent electronically while others may be sent as a paper check. It is recommended that you allow a minimum of five (5) business days for payment to reach the payee.

Your Liability for Unauthorized Transactions

Tell us at once if you believe there has been an unauthorized transaction on your account or if you believe your OBP password has been lost or stolen. Telephoning is the best way to keep your possible losses down. You can lose no more than $50 if you fail to give us notice of a lost or stolen password. If you do give us notice of a lost or stolen password, you will be liable for the lesser of;

  1. $50; or
  2. The amount of any money, property, or services obtained by unauthorized use of the password before you gave us notice.

Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If you believe your password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number and address listed in this brochure.

Our Liability for late payments

Should you create or schedule a payment more than five (5) days before the payment due date and a late charge is charged, we will reimburse you any late fees up to $50.

Error Resolution

In case of errors or questions about OBP; if you think your statement is wrong; or if you need more information about a transaction listed on the statement, call or write us at the telephone number or address listed in this disclosure, as soon as you can. We must hear from you no later than 60 day after we send the first statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this we will re-credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time to takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not re-credit your account.

If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation and your account will be adjusted accordingly. You may ask for copies of the documents that we used in our investigation.

How to Notify Us

If you believe your password has been lost or stolen, you should contact SACU to change the password immediately. If someone has accessed or may have accessed money from your checking account without your permission, call us during regular business hours at (920) 459-5151 or write;

Sheboygan Area Credit Union

1707 Indiana Ave

Sheboygan WI 53081